Frequently Asked Questions
How do I find a replacement accessory for the Philips product I have?
- Check the model number of your Philips product for which you need an accessory.
- Mention the model number in search box of the website.
- Still did not find your fit? Chat with us and we will help you find the exact replacement accessory.
How do I find out model number of my Philips product for which I want to order an accessory?
- Model numbers are mentioned on the back side of products. Below are couple of images for your reference.
How do I place my order?
- Navigate through the products and shortlist the ones you wish to buy.
- You can either select ‘Add to Cart’ or ‘Buy it now’ on the Product Page.
- Add information like email, shipping address on the Information Page.
- Verify details on Shipping Page and continue to payment.
- Select Online Payment Mode or Cash on Delivery on Payment Page.
- Once complete, your order will be placed. Just sit back, relax and wait for your replacement accessory to be delivered to you.
How do I know that my order is successfully placed?
- Once the order is placed you will receive an email confirmation on your registered email ID.
- You will also receive a WhatsApp text about order confirmation.
How do I know that my order is dispatched?
- Orders are usually dispatched within 24 hours*. Once your shipment is packed from our end we will send you a message on your registered mobile number. Also, post-dispatch you will receive tracking ID details via SMS and on your registered email address.
- You will also receive a WhatsApp message with Tracking link.
- You can alternatively enter your login credentials on the website and find the tracking ID on order page.
Delivery Related Concerns
Are there any additional courier charges or taxes applicable?
- Shipping charges are added at checkout for each order. This enables us to showcase product pricing at MRP set by the company and be transparent with customers.
- Since we do not own any shipping service, additional courier charges enable us to provide services across 28000+ pin codes and provide added services like WhatsApp and Email notifications towards order confirmation and tracking.
How much will I have to pay for delivery?
- Below are the shipping charges mentioned based on the volume :
Volumetric Weight Shipping Charges 0-1.00 KG ₹ 125 1.00-5.00 KG ₹ 250 5.00 KG and Above ₹ 500
Who are the shipping partners and how do I track my order?
We work with partners like Ecom Express, Delhivery, Bluedart, Xpressbees, Shadowfax, etc. for delivery.
You will be receiving Email and WhatsApp message with your order tracking details. Also, most of our shipping partners will send Text Message when the order is out for delivery.
Returns and Cancellations
Since we sell consumer replaceable spares that are largely related to personal grooming, kitchen or mother and child care we do not accept returns. This is because, once put to use these products have to be disposed off and we cannot reship it to another customer as per our internal policy.
The product is incorrect and I have not used the product and it is as fresh as new. Is there a Return or Replacement Policy in that case?
- In case of wrong product shipped from our end, we will replace the product if notified within 10 days.
- We do not accept returns if you have mistakenly ordered a wrong product.
- However, in case of any genuine concerns with respect to delivery or product, please contact us and we will deal with it on case to case basis.
- For further details please refer ‘Refund Policy’ page of the website.
How do I cancel my order?
- To cancel the order please contact us via mail or send us a message on WhatsApp chat. Orders can be cancelled from our end before dispatch from the warehouse.
What if I am unavailable when the delivery is attempted?
- In case of any delivery related challenges you may contact us via Whatsapp chat or email us at firstname.lastname@example.org and we will in turn reach out to designated delivery service provider to resolve your issue.
How does this website ensure safety of online payment transaction?
- All payment transactions are encrypted and completely secure. We do not have access to any payment details you share on the website.
What is the warranty on replacement spares?
- Replacement spares do not come with any warranty. If your Philips product is in warranty, please visit nearest service center to avail potential benefit on service.
What should be done if the payment fails but amount is deducted from my account?
- In case your payment fails, please recheck the payment details you have entered and try again.
- In case money is debited from your account but payment status is reflected as failed, it will be credited back within stipulated time as per your banking process.
My query is not listed under FAQs, what should I do?
We are here to support all your queries.
- You can send us an email at email@example.com
- Alternatively, hit the Whatsapp icon on the right end corner of the website to send us a message. You can reach us at +91-96388 89893 via WhatsApp chat. Support timings are 11AM to 7PM, Monday to Saturday.