Frequently Asked Questions
How do I find a replacement accessory for the Philips product I have?
- Check the model number of your Philips product for which you need an accessory.
- Mention the model number in search box of the website.
- Still did not find your fit? Chat with us and we will help you find the exact replacement accessory.
How do I find out model number of my Philips product for which I want to order an accessory?
- Model numbers are mentioned on the back side of products. Below are couple of images for your reference.
How do I place my order?
- Navigate through the products and shortlist the ones you wish to buy.
- You can either select ‘Add to Cart’ or ‘Buy it now’ on the Product Page.
- Add information like email, shipping address on the Information Page.
- Verify details on Shipping Page and continue to payment.
- Select Online Payment Mode or Cash on Delivery on Payment Page.
- Once complete, your order will be placed. Just sit back, relax and wait for your replacement accessory to be delivered to you.
How do I know that my order is successfully placed?
- Once the order is placed you will receive an email confirmation on your registered email ID.
- For Cash on Delivery transactions, you will also receive a phone call regarding order confirmation.
How do I know that my order is dispatched?
- Orders are usually dispatched within 24 hours*. Once your shipment is packed from our end we will send you a message on your registered mobile number. Also, post-dispatch you will receive tracking ID details via SMS and on your registered email address.
- You can alternatively enter your login credentials on the website and find the tracking ID on order page.
When can I expect my order delivery or how do I track my order?
- Tracking ID related details that will be sent to your registered mobile number and email address will include a link. Simply click on the link to track your shipment.
Are there any additional courier charges or taxes applicable?
- Courier charges from ₹ 0-150 are included in the selling price mentioned on the product page. Courier charges vary from product to product. Similarly, taxes on product & taxes on courier charges are also included in the selling price mentioned on the website. You simply pay what you see.
Is there a Return Policy?
- In case of wrong product shipped from our end, we will replace the product if notified within 10 days.
- We do not accept returns if you have mistakenly ordered a wrong product.
- However, in case of any genuine concerns with respect to delivery or product, please contact us and we will deal with it on case to case basis
- For further details please refer ‘Refund Policy’ page of the website.
How do I cancel my order?
- To cancel the order please contact us via mail or chat with us over Whatsapp. Orders can be cancelled before dispatch from our end.
What if I am unavailable when the delivery is attempted?
- In case of any delivery related challenges you may contact us via Whatsapp chat or email and we will in turn reach out to designated delivery service provider to resolve your issue.
How does this website ensure safety of online payment transaction?
- All payment transactions are encrypted and completely secure. We do not have access to any payment details you share on the website.
What should be done if the payment fails but amount is deducted from my account?
- In case your payment fails, please recheck the payment details you have entered and try again.
- In case money is debited from your account but payment status is reflected as failed, it will be credited back within stipulated time as per your banking process.
My query is not listed under FAQs, what should I do?
We are here to support all your queries.
- You can send us an email at email@example.com
- Alternatively, hit the Whatsapp icon on the right end corner of the website to send us a message. You can reach us at +91-96388 89893 via Whatsapp chat. Support timings are 11AM to 7PM, Monday to Saturday.