How do I place my order?
- Navigate through the products and shortlist the ones you wish to buy.
- You can either select ‘Add to Cart’ or ‘Buy it now’ on the Product Page.
- Add information like email, shipping address on the Information Page.
- Verify details on Shipping Page and continue to payment.
- Currently we offer Cash On Delivery Payment alone.
- Once complete, your order will be placed. Just sit back, relax and wait for your replacement accessory to be delivered to you.
How do I know that my order is successfully placed?
- Once the order is placed you will receive an email confirmation on your registered email ID.
How do I know that my order is dispatched?
- You will also receive tracking details on the same registered email ID once the order is fulfilled from our end.
Delivery Related Concerns
Are there any additional courier charges or taxes applicable?
- Shipping charges are added at checkout for each order. This enables us to showcase product pricing at MRP set by the company and be transparent with customers.
- Since we do not own any shipping service, additional courier charges enable us to provide services across 28000+ pin codes and provide added services like WhatsApp and Email notifications towards order confirmation and tracking.
How much will I have to pay for delivery?
- Below are the shipping charges mentioned based on the volume :
Volumetric Weight Shipping Charges 0-1.00 KG ₹ 199 1.00-5.00 KG ₹ 250 5.00 KG and Above ₹ 500
Who are the shipping partners and how do I track my order?
We work with partners like Ecom Express, Delhivery, Bluedart, Xpressbees, Shadowfax, etc. for delivery.
You will be receiving Email with your order tracking details. Also, most of our shipping partners will send Text Message when the order is out for delivery.
Returns and Cancellations
Since we sell consumer replaceable spares that are largely related to personal grooming, kitchen or mother and child care we do not accept returns. This is because, once put to use these products have to be disposed off and we cannot reship it to another customer as per our internal policy.
The product is incorrect and I have not used the product and it is as fresh as new. Is there a Return or Replacement Policy in that case?
- In case of wrong product shipped from our end, we will replace the product if notified within 10 days.
- We do not accept returns if you have mistakenly ordered a wrong product.
- However, in case of any genuine concerns with respect to delivery or product, please contact us and we will deal with it on case to case basis.
- For further details please refer ‘Refund Policy’ page of the website.
How do I cancel my order?
- To cancel the order please contact us via mail or send us a message on WhatsApp chat. Orders can be cancelled from our end before dispatch from the warehouse.
What if I am unavailable when the delivery is attempted?
- In case of any delivery related challenges you may contact us via Whatsapp chat or email us at email@example.com and we will in turn reach out to designated delivery service provider to resolve your issue.
How does this website ensure safety of online payment transaction?
- All payment transactions are encrypted and completely secure. We do not have access to any payment details you share on the website.
What is the warranty on replacement spares?
- Replacement spares do not come with any warranty. If your product is in warranty, please visit nearest service center to avail potential benefit on service.
My query is not listed under FAQs, what should I do?
We are here to support all your queries.
- You can send us an email at firstname.lastname@example.org
- Alternatively, hit the Whatsapp icon on the right end corner of the website to send us a message. You can reach us at +91-96388 89893 via WhatsApp chat. Support timings are 11AM to 7PM, Monday to Saturday.